No matter how well you plan, unexpected challenges will arise. When they do, help and support are nearby — thanks to LifeKeys® services from Lincoln Financial Group.
LifeKeys® services include:
Save money on shopping and entertainment
You have access to GuidanceResources® Online that includes 24/7 access to the Working Advantage discount network. You can save up to 60% on a variety of products and services, such as electronics, health and fitness, Broadway shows and much more. Also available in the GuidanceNow mobile app.
Help with important life matters
You’ll find supportive tools and advice on a wide range of topics — including legal, financial, family and career on GuidanceResources® Online. It’s one way to stay “in the know” on matters that impact your personal and professional life.
Protection against identity theft
Identity theft is widespread, and everyone is vulnerable. LifeKeys includes an online resource for the information you need to recognize and prevent identity theft — and restore your good name.
Online will preparation
Creating a will allows you to make vital decisions ahead of time — such as naming a guardian for your children or designating who will receive your property and assets after you pass away. Without a will, state officials will distribute your estate. EstateGuidance® offers you a quick and easy way to create and execute a will so you can rest easy knowing you’ve planned ahead for your family.
Guidance and support for your beneficiaries
LifeKeys’ comprehensive program offers resources to help your loved ones address a range of common concerns. Services include grief counseling, advice on financial and legal matters and help coping with the occasional challenges of day-to-day life.
Resources
When you’re enrolled in life or AD&D insurance, you have access to a wide range of services to help you and your loved ones through life’s most important matters.
For your beneficiaries: help, guidance and support at a difficult time
The emotional impact of losing a loved one can be deep and long-lasting. All too often, financial or legal issues can add to the stress. LifeKeys® services can be a welcome resource for your beneficiaries.
These services are available for up to one year after a loss. Your beneficiaries will have access to six in-person sessions for grief counseling, legal, or financial information and unlimited phone counseling.
Grief counseling—advice, information and referrals on:
- Grief and loss
- Stress, anxiety and depression
- Memorial planning information
- Concerns about children and teens
Financial services—online resources or advice from financial specialists on:
- Estate planning
- Budgeting
- Overcoming debt
- Bankruptcy
- Investments
Legal support—quick access to legal information on:
- Estate and probate law
- Real estate transactions
- Social Security survivor and child benefits
- Important documents your beneficiaries need
Help with everyday life—comprehensive information on:
- Planning a memorial service
- Finding child care or elder care
- Financing your home
- Moving and relocation
- Making major purchases
Caring support and assistance when you travel
TravelConnect® services offer help, comfort and reassurance — helping make travel less stressful. If you’re enrolled in life and/or AD&D insurance, you and your loved ones can count on TravelConnect services 24 hours a day, 7 days a week.
TravelConnect services you can count on during an emergency.*
You’ll have dedicated support if you face an emergency when you’re 100 or more miles from home. TravelConnect helps with:
- Arranging travel if you’re injured and need emergency medical evacuation to a medical facility.
- Managing travel for a companion and/or your dependent children, including transportation expenses and accommodations of a qualified escort.
- Planning and paying for a safe evacuation because of a natural disaster, or a political or security threat.
- Arranging transportation of a deceased traveler.
- Securing emergency pet boarding and/or return and vehicle return.
Ongoing support when you’re far from home.
From planning the trip until flying home, these TravelConnect services can help you on your way.
- Medical record requests
- Medication and vaccine delivery
- Medical, dental and pharmacy referrals
- Corrective lenses and medical device replacement
- Legal consultation
- Recovering lost or stolen documents or luggage
- ID recovery assistance
- Language translation services
- Destination information
The resources you need to meet life’s challenges
EmployeeConnect SM offers professional, confidential services to help you and your loved ones improve your quality of life
In-person guidance
Some matters are best resolved by meeting with a professional in person. With EmployeeConnectSM, you and your family get:
- In-person help for short-term issues (up to five sessions with a counselor per person, per issue, per year)
- In-person consultations with network lawyers, including one free 30-minute in-person consultation per legal issue, and 25% off subsequent meetings
Unlimited 24/7 assistance
You and your family can access the following services anytime — online, on the mobile app or with a toll-free call:
- Information and referrals on family matters, such as child and elder care, pet care, vacation planning, moving, car buying, college planning and more
- Legal information and referrals for family law, estate planning, consumer and civil law
- Financial guidance on household budgeting and short- and long-term planning
Online resources
EmployeeConnectSM offers a wide range of information and resources you can research and access on your own. Expert advice and support tools are just a click away when you visit GuidanceResources.com or download the GuidanceNowSM mobile app. You’ll find:
- Articles and tutorials
- Videos
- Interactive tools, including financial calculators, budgeting worksheets and more
EmployeeConnectSM counselors are experienced and credentialed.
When you call the toll-free line, you’ll talk to an experienced professional who will provide counseling, work-life advice and referrals. All counselors hold master’s degrees, with broad-based clinical skills and at least three years of experience in counseling on a variety of issues. For face-to-face sessions, you’ll meet with a credentialed, state-licensed counselor.
